:root {
  --negro: #080808;
  --panel: #121212;
  --panel-2: #181818;
  --borde: #262626;
  --blanco: #FFFFFF;
  --oro: #C9A06E;
  --oro-claro: #F0D090;
  --oro-oscuro: #7A5C28;
  --offwhite: #F5F0EA;
  --gris: rgba(255, 255, 255, 0.55);
  --ok: #4CAF7D;
  --warn: #E0A93B;
  --error: #E05B5B;
  --info: #5B9BE0;
  --radius: 12px;
}

* { margin: 0; padding: 0; box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  background: var(--negro);
  color: var(--offwhite);
  font-family: 'Inter', system-ui, sans-serif;
  font-weight: 300;
  font-size: 15px;
  line-height: 1.5;
  min-height: 100vh;
  -webkit-font-smoothing: antialiased;
}
a { color: var(--oro); text-decoration: none; }
a:hover { color: var(--oro-claro); }
strong { font-weight: 600; }
h1 { font-size: 22px; font-weight: 600; line-height: 1.25; }
[hidden] { display: none !important; }
.muted { color: var(--gris); }
.center { text-align: center; }
.inline { display: inline; }
.sr { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }

/* ---------- Cabecera ---------- */
.top {
  position: sticky; top: 0; z-index: 10;
  background: rgba(8, 8, 8, 0.92);
  backdrop-filter: blur(8px);
  border-bottom: 1px solid var(--borde);
}
.top-inner {
  max-width: 900px; margin: 0 auto; padding: 10px 16px;
  display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap;
}
.wordmark {
  font-family: 'Bebas Neue', sans-serif; font-size: 22px; letter-spacing: 4px; color: var(--oro); white-space: nowrap;
}
.wordmark span { color: var(--gris); letter-spacing: 2px; font-size: 16px; }
.nav { display: flex; align-items: center; gap: 4px; }
.nav-link {
  color: var(--offwhite); padding: 8px 10px; border-radius: 8px; font-size: 14px; position: relative;
  background: none; border: 0; font: inherit; cursor: pointer;
}
.nav-link:hover { background: var(--panel-2); color: var(--blanco); }
.badge {
  display: inline-block; min-width: 18px; padding: 0 5px; margin-left: 4px;
  background: var(--oro); color: var(--negro); border-radius: 99px; font-size: 11px; font-weight: 600; line-height: 18px; text-align: center;
}

/* ---------- Layout ---------- */
.wrap { max-width: 900px; margin: 0 auto; padding: 20px 16px 96px; }
.page-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 16px; }
.back { font-size: 14px; }
.card {
  background: var(--panel); border: 1px solid var(--borde); border-radius: var(--radius); padding: 18px;
}
.empty { text-align: center; padding: 48px 16px; display: flex; flex-direction: column; gap: 14px; align-items: center; }

/* ---------- Botones ---------- */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px;
  background: var(--oro); color: var(--negro); font-weight: 600; font-size: 14px;
  padding: 10px 16px; border-radius: 9px; border: 1px solid var(--oro); cursor: pointer; white-space: nowrap;
  font-family: inherit; transition: background .15s, color .15s;
}
.btn:hover { background: var(--oro-claro); border-color: var(--oro-claro); color: var(--negro); }
.btn:disabled { opacity: .5; cursor: not-allowed; }
.btn-block { width: 100%; }
.btn-sm { padding: 7px 12px; font-size: 13px; }
.btn-ghost { background: transparent; color: var(--offwhite); border-color: var(--borde); font-weight: 500; }
.btn-ghost:hover { background: var(--panel-2); color: var(--blanco); border-color: #3a3a3a; }
.link { color: var(--gris); }

/* ---------- Flash ---------- */
.flash { padding: 12px 14px; border-radius: 10px; margin-bottom: 16px; font-size: 14px; border: 1px solid; }
.flash-ok { background: rgba(76, 175, 125, .12); border-color: rgba(76, 175, 125, .4); color: #9fe0bf; }
.flash-error { background: rgba(224, 91, 91, .12); border-color: rgba(224, 91, 91, .4); color: #f2a3a3; }
.flash-warn { background: rgba(224, 169, 59, .12); border-color: rgba(224, 169, 59, .4); color: #f2d08a; }
.linkbox { display: flex; gap: 10px; align-items: center; margin-bottom: 16px; }
.linkbox code { flex: 1; font-size: 12px; word-break: break-all; color: var(--oro-claro); }

/* ---------- Formularios ---------- */
.form { display: flex; flex-direction: column; gap: 14px; }
.form label { display: flex; flex-direction: column; gap: 6px; font-size: 13px; font-weight: 500; color: var(--gris); }
.form input[type="text"], .form input[type="email"], .form input[type="password"], .form input[type="search"],
.form textarea, .form select, .filters input, .filters select, .status-form select {
  width: 100%; background: var(--panel-2); border: 1px solid var(--borde); border-radius: 9px;
  color: var(--offwhite); font: inherit; font-size: 15px; padding: 11px 12px; outline: none;
  transition: border-color .15s;
}
.form select, .filters select, .status-form select {
  appearance: none; -webkit-appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%23C9A06E' stroke-width='1.6' fill='none'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 12px center; padding-right: 32px;
}
.form input:focus, .form textarea:focus, .form select:focus, .filters input:focus, .filters select:focus, .status-form select:focus { border-color: var(--oro); }
.form textarea { resize: vertical; min-height: 80px; }
.form input[type="file"] { color: var(--gris); font-size: 13px; }
.row2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.row-form { margin-bottom: 20px; }
.filelist { font-size: 12px; }
.hint { font-weight: 300; font-size: 13px; line-height: 1.45; }
.file-btn input { display: none; }

/* ---------- Auth ---------- */
body.auth { display: flex; align-items: center; justify-content: center; padding: 24px 16px; }
.auth-card { width: 100%; max-width: 380px; background: var(--panel); border: 1px solid var(--borde); border-radius: 16px; padding: 32px 24px; }
.brand { display: flex; flex-direction: column; align-items: center; gap: 2px; margin-bottom: 24px; }
.wordmark-big { font-family: 'Bebas Neue', sans-serif; font-size: 34px; letter-spacing: 8px; color: var(--oro); }
.tag { font-size: 12px; letter-spacing: 4px; text-transform: uppercase; color: var(--gris); }
.auth-card .muted { margin-top: 16px; font-size: 14px; }

/* ---------- Chips ---------- */
.chip {
  display: inline-block; font-size: 11.5px; font-weight: 600; letter-spacing: .3px;
  padding: 3px 9px; border-radius: 99px; border: 1px solid transparent; line-height: 1.4; white-space: nowrap;
}
.st-open { background: rgba(91, 155, 224, .15); color: #9cc3f0; border-color: rgba(91, 155, 224, .35); }
.st-in_progress { background: rgba(224, 169, 59, .15); color: #f2d08a; border-color: rgba(224, 169, 59, .35); }
.st-resolved { background: rgba(76, 175, 125, .15); color: #9fe0bf; border-color: rgba(76, 175, 125, .35); }
.st-closed { background: rgba(255, 255, 255, .06); color: var(--gris); border-color: var(--borde); }
.pr-low { background: transparent; color: var(--gris); border-color: var(--borde); }
.pr-medium { background: rgba(201, 160, 110, .12); color: var(--oro-claro); border-color: rgba(201, 160, 110, .35); }
.pr-high { background: rgba(224, 91, 91, .15); color: #f2a3a3; border-color: rgba(224, 91, 91, .4); }
.chip-admin { background: var(--oro); color: var(--negro); font-size: 10px; padding: 1px 7px; vertical-align: middle; }

/* ---------- Lista ---------- */
.stats { display: grid; grid-template-columns: repeat(4, 1fr); gap: 8px; margin-bottom: 14px; }
.stat {
  display: flex; flex-direction: column; align-items: center; gap: 2px;
  background: var(--panel); border: 1px solid var(--borde); border-radius: 10px; padding: 10px 6px; color: var(--offwhite);
}
.stat:hover { border-color: #3a3a3a; color: var(--blanco); }
.stat.active { border-color: var(--oro); }
.stat-n { font-size: 22px; font-weight: 600; line-height: 1; }
.stat-l { font-size: 11px; color: var(--gris); text-align: center; }
.filters { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; margin-bottom: 16px; }
.filters input[type="search"] { grid-column: 1 / -1; }
.filters .btn { padding: 10px 12px; }

.tlist { list-style: none; display: flex; flex-direction: column; gap: 8px; }
.trow-link {
  display: block; background: var(--panel); border: 1px solid var(--borde); border-radius: var(--radius);
  padding: 14px 16px; color: var(--offwhite); transition: border-color .15s, background .15s;
}
.trow-link:hover { border-color: #3a3a3a; background: var(--panel-2); color: var(--blanco); }
.trow.unseen .trow-link { border-left: 3px solid var(--oro); }
.trow.unseen .trow-title { font-weight: 600; color: var(--blanco); }
.trow-main { display: flex; gap: 10px; align-items: baseline; margin-bottom: 8px; }
.trow-id { color: var(--oro); font-weight: 500; font-size: 13px; flex-shrink: 0; }
.trow-title { font-weight: 400; font-size: 15.5px; }
.trow-meta { display: flex; flex-wrap: wrap; gap: 6px 8px; align-items: center; font-size: 12.5px; }
.trow-date { margin-left: auto; }

/* ---------- Detalle ---------- */
.ticket { margin-bottom: 18px; }
.ticket-head { display: flex; flex-direction: column; gap: 10px; padding-bottom: 14px; border-bottom: 1px solid var(--borde); margin-bottom: 14px; }
.ticket-meta { display: flex; flex-wrap: wrap; gap: 6px 8px; align-items: center; font-size: 13px; }
.status-form { display: flex; align-items: center; gap: 8px; }
.inline-label { display: flex; align-items: center; gap: 8px; font-size: 13px; color: var(--gris); }
.status-form select { width: auto; padding: 8px 32px 8px 10px; font-size: 14px; }
.ticket-body { white-space: pre-wrap; overflow-wrap: anywhere; }

.files { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 12px; }
.file-img img { width: 96px; height: 96px; object-fit: cover; border-radius: 8px; border: 1px solid var(--borde); display: block; }
.file-img:hover img { border-color: var(--oro); }
.file-doc {
  display: inline-flex; align-items: center; gap: 6px; background: var(--panel-2); border: 1px solid var(--borde);
  border-radius: 8px; padding: 8px 12px; font-size: 13px; color: var(--offwhite); max-width: 100%; overflow: hidden; text-overflow: ellipsis;
}

.thread { display: flex; flex-direction: column; gap: 10px; margin-bottom: 18px; }
.msg { max-width: 88%; padding: 12px 14px; border-radius: 14px; border: 1px solid var(--borde); background: var(--panel); }
.msg-user { align-self: flex-start; border-bottom-left-radius: 4px; }
.msg-admin { align-self: flex-end; background: #1a1610; border-color: rgba(201, 160, 110, .35); border-bottom-right-radius: 4px; }
.msg-head { font-size: 12.5px; margin-bottom: 4px; display: flex; gap: 6px; align-items: center; flex-wrap: wrap; }
.msg-body { white-space: pre-wrap; overflow-wrap: anywhere; }
.msg:target { outline: 2px solid var(--oro); }

.reply { position: sticky; bottom: 12px; box-shadow: 0 -8px 24px rgba(0, 0, 0, .5); gap: 10px; }
.reply-actions { display: flex; align-items: center; gap: 10px; }
.reply-actions .filelist { flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.reply-actions .btn:last-child { margin-left: auto; }

/* ---------- Usuarios ---------- */
.ulist { list-style: none; display: flex; flex-direction: column; gap: 8px; }
.urow {
  display: flex; flex-direction: column; gap: 10px; background: var(--panel); border: 1px solid var(--borde); border-radius: var(--radius); padding: 14px 16px;
}
.urow.inactive { opacity: .6; }
.urow-main { display: flex; flex-direction: column; gap: 2px; }
.urow-main .muted { font-size: 13px; }
.urow-main .chip { align-self: flex-start; }
.urow-meta { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }

/* ---------- ≥ 768px ---------- */
@media (min-width: 768px) {
  body { font-size: 15px; }
  h1 { font-size: 26px; }
  .wrap { padding: 28px 24px 96px; }
  .card { padding: 24px; }
  .filters { grid-template-columns: 2fr 1fr 1fr 1fr auto auto; }
  .filters input[type="search"] { grid-column: auto; }
  .trow-link { display: grid; grid-template-columns: 1fr auto; gap: 16px; align-items: center; }
  .trow-main { margin-bottom: 0; }
  .trow-meta { justify-content: flex-end; }
  .trow-date { margin-left: 8px; }
  .ticket-head { flex-direction: row; flex-wrap: wrap; align-items: flex-start; justify-content: space-between; }
  .ticket-head h1 { flex-basis: 100%; }
  .status-form { margin-left: auto; }
  .row-form { flex-direction: row; align-items: flex-end; }
  .row-form label { flex: 1; }
  .urow { flex-direction: row; align-items: center; justify-content: space-between; }
  .msg { max-width: 75%; }
  .reply { position: static; box-shadow: none; }
}